Privacy Policy

1. Information we collect

When you place an order we collect the following information:

• Your name and email address
• The recipient's name and delivery address
• Payment information (processed securely by Stripe — we never store card details)
• Any personal message you include with your card

We also collect standard usage data (browser type, pages visited) via our hosting provider to help us improve the site.

2. How we use your information

We use the information we collect to:

• Process and fulfil your order
• Send you an order confirmation email
• Respond to your enquiries
• Improve our products and website

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Third-party services

We use the following third-party services to operate our business:

• Stripe — payment processing. Your payment details are handled directly by Stripe and are subject to their privacy policy.
• Railway — website hosting.
• Supabase — database storage for order records.
• Resend — sends order confirmation emails on our behalf.
• Print fulfilment partners — your delivery address is shared with our print and fulfilment partner solely to produce and ship your order.

4. Data retention

We retain order information for up to 2 years for accounting and customer service purposes. You may request deletion of your personal data at any time by contacting us.

5. Your rights

You have the right to access, correct, or delete the personal information we hold about you. To exercise any of these rights, please email us at [email protected].

6. Cookies

We use only essential cookies required for the site to function (e.g. your shopping cart). We do not use advertising or tracking cookies.

7. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.

8. Contact

If you have any questions about this privacy policy, please contact us at [email protected].